We pride ourselves on offering all the information you need to make an informed purchase decision, and once you decide to become a customer, we commit to support and assist you to ensure you get the most from our products.
We know that our customers often like to help themselves at a time that suits them, and so we provide our most common FAQ's below. Please look below to find answers to your most common queries and if you can't find the answer you're looking for, please contact us and we will gladly assist you.
Turning on for the first time
We strongly recommend fully charging your laptop before using it for the first time. From flat the battery will take approx 4 hours to fully charge.
Your Venturer battery will have some charge when you first receive it, but even if you decide not to fully charge it before first use it is still very important to make sure it is connected to the mains before turning on.
To power on, press and hold the power button until the Venturer logo displays on-screen. It normally take 3-5 seconds before the logo appears. Once the logo is showing you can release your finger from the power button and the laptop will boot up.
How do I detach the screen from the keyboard?
Which keyboard layout must I choose during setup?
When you setup your Venturer for the first time you will be prompted to choose:
- your region
- your language
- keyboard layout
- your time zone
Each can be set independently to your liking.
Nearly all Venturer models distributed in South Africa come with a US keyboard, and in most cases 'US' is the keyboard layout you should select. However, there are a limited number of units that have a UK keyboard, in which case you must select 'United Kingdom'. If you find that the screen is not displaying the correct letter, number or symbol when typing on the keyboard, you have most likely got the wrong keyboard language selected.
The region and time zone will be set to 'South Africa' and the app language can be set to your preference.
US keyboard: the  key has the [@] sign on it and the  key has the [#] sign on it.
UK keyboard: the  key has the ["] sign on it and the  key has the [£] sign on it.
What warranty do you offer?
All our brand laptops are provided with a 12-month manufacturer warranty as standard. Renewed products come with a 6-month warranty. If during this time there are any issues due to a manufacturing defect the unit will be repaired or replaced at no charge.
Please note that defects or damage arising from accidents or mis-use are not covered under the warranty. For further information on our spares and repairs service please see the 'Spares, Repairs and Support' section above.
The blue charging light explained
If the battery on your Venturer is completely flat you will find that when you connect the charging cable the blue light (indicating your laptop has begun charging) will not come on immediately. It may take a few minutes for the blue light to activate.
Also, after a few hours and once your laptop has fully charged, you will find the blue light will turn off again.
How do I perform a complete factory reset? (Windows devices only)
There are a number of reasons you may wish to perform a complete factory reset of your Venturer 2-in-1 Windows laptop - you may wish to gift the unit to a friend/relative and you don't want to have your personal details left on there, or perhaps you have picked up a virus and the computer is behaving strangely, or maybe you just feel like a fresh start! Whatever the reason, please follow the steps below to perform a factory reset.
Firstly, make sure the unit is plugged in to mains power and being charged. You don't want to attempt a factory reset with the unit running on battery.
Starting with the unit switched off, press and hold the power button until the Venturer logo appears (this normally takes 4-5 secs).
As soon as the logo appears PRESS and HOLD the 'Fn' key and, at the same time, REPEATEDLY TAP the 'F9' key (the location of these keys on the keyboard is shown in the image below).
Once this key command has been successful, you will see the words 'Please wait' next to the Venturer logo. Once you see this message you can stop pressing the keys and wait a few moments.
After a short while you will be presented with a blue screen. Select the 'Troubleshoot' option.
Then select ‘Reset this PC’ and follow the prompts from there.
At some point during the reset process you may see this screen...
...if you do, you must press the Escape key (top left button on the keyboard) or press 'Volume down' button (found on the back of the tablet) to continue.
After this, the reset will complete and you will be presented with a blue screen where you can choose your language preference.
Select your language and begin a fresh setup.
What are my options to expand the storage?
Most of our devices come with an internal storage of 32GB or 64GB, which is ample for running the operating system and storing documents, photos, music, videos and other files. However, depending on your needs, you may wish to expand the storage on your Venturer.
All our devices come with a microSD card slot, into which you can put a microSD card to supplement the on-board storage. All our models accept cards up to a maximum of 64GB or 128GB capacity. Please check our shop for microSD card options.
In addition to the microSD card slot, there is also a USB port into which you can plug a USB Flash Drive. There is no size limit on the Flash Drives that can be accepted but keep in mind that some USB External Drives require an external power source to work properly. Again, please check our shop for USB Flash Drives we offer.
Can I upgrade the processor, the RAM or the storage of my Venturer?
Because the processor, the RAM and the Hard Drive are all built in to the motherboard, they are not removable and therefore cannot be upgraded.
The storage capacity can be supplemented by using the microSD card slot or by plugging a USB Flash Drive/Stick in to the USB port.
Is it safe to buy through the Venturer SA online shop?
Absolutely safe. Our website is protected by an SSL/TLS that lets our visitors navigate our website and submit information securely via HTTPS.
How do you handle the shipping of my order?
All models of laptops & tablets are delivered FREE of charge. If you are ordering accessories only there is a flat fee of R100 per order. Any order over R2,000 in value is delivered FREE of charge.
From dispatch to arrival at your door normally takes 2-4 working days. We do not send to PO Boxes, we can only send to a physical address and somebody must be available to sign for the package. Once your order has been dispatched you will receive a tracking number via email and you can track the progress of your delivery here.
Delivery is normally only offered within South Africa. If you have a specific need for delivery outside of South Africa please contact us to discuss your requirements.
What if I'm not happy with my purchase, do you have a Returns Policy?
To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;
package your products safely and securely for protection during transit;
clearly mark your return reference number on the outside of the parcel; and
include all accessories and parts that were sold with the product.
You can return an unwanted product to us at no charge, provided:
it is undamaged and unused, with the original labels and stickers still attached;
save in relation to preowned / used products, it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
it is not missing any accessories or parts;
you can request a return within 14 days of delivery to you of the unwanted product. After 14 days, you can only return a product if it is defective.
In such a case, we will collect the product from you and deliver the requested product to you at no charge. If such variation is not available, we will refund you within 7 days of the return. We are entitled to inspect the product to validate your return.
If we accidentally deliver the wrong product to you, or if the product is not as described on our Website, please notify us and we will collect the product from you at no charge. If the product is missing any accessories or parts, you will need to follow the process set out in section 2 below. Once we have inspected the product and validated your return, we will, at your choice, deliver the correct product to you as soon as possible (if the correct product is available); or we will refund you within 7 days of the return.
Should a product be damaged or missing any parts or accessories at the time of delivery, please notify us within 7 days of such delivery.
We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects.
faults resulting from normal wear and tear;
damage arising from negligence, user abuse or incorrect usage of the product;
damage arising from electrical surges or sea air corrosion;
damage arising from a failure to adequately care for the product;
damage arising from unauthorized alterations to the product;
where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you; and
in relation to preowned/used products, signs of handling and/or repackaging.
If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and parts and only to credit or refund you in respect of the returned item.
Where can I see your products in a shop?
Sorry, you can't as we are online only. But please shop with confidence, safe in the knowledge that if you aren't completely happy with your purchase, you can always return it. Please see details of our Returns Policy below.
Spares, Repairs & Support
Where can I find 'drivers' for my Venturer? (Windows units only)
Almost all issues related to powering on, battery, graphics, audio, touch panel, wi-fi, bluetooth or g-sensor (i.e. screen orientation) are as a result of a Windows 10 software update, which can sometimes break compatibility with the hardware. This can normally be fixed by uninstalling and then re-installing the latest drivers.
I've broken the screen, can it be repaired?
New screen* - R599 (BravoWin, Saturn & Neptune models) or R1,199 (EliteWin models)
Technical labour - R250 (fixed fee)
Courier fee to collect the broken unit and return the repaired unit - normally R150 each way (subject to your location in South Africa)
your name, address and telephone number (for the courier to collect)
confirmation of your model of Venturer (if you're unsure which model you have, please check just describe it e.g. size, colour etc.)
your email address for us to send the pro forma invoice**
** we will require pre-payment for screen repairs before we send the courier to collect.
Do you stock spare parts?
We normally stock spare magnetic keyboards (for all models) and the 2-pin power adapters. In the unlikely event that either of these components are faulty, we can normally arrange a quick replacement. Please contact us for further assistance.
My laptop won't turn on, what can I do?
First of all, please make sure that your laptop is on charge and leave it for 15-20 minutes. If the laptop battery is below 5% then the unit will not power on, so you need to make sure you have sufficient charge.
After giving it sufficient charging time please press and hold the power button for a few seconds (normally 5 seconds) until the Venturer logo appears on screen. After the logo appears you can release your finger and the unit should boot up normally.
If the logo does not appear after a few seconds, please continue to hold the power button for approx 15 seconds. Wait a further 15 seconds and try powering on again.
If the unit still does not come on, please unplug the power cable and repeat the steps described in Step 3.
Finally, if the laptop still does not come on, please contact us and we will assist you. If the laptop is faulty and under warranty then we will repair or replace the unit at no charge to you. For further information on our warranty please see here.