We pride ourselves on offering all the information you need to make an informed purchase decision, and once you decide to become a customer, we commit to support and assist you to ensure you get the most from our products.

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We know that our customers often like to help themselves at a time that suits them, and so we provide our most common FAQ's below. Please look below to find answers to your most common queries and if you can't find the answer you're looking for, please contact us and we will gladly assist you.

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Getting Started

Turning on for the first time

We strongly recommend fully charging your laptop before using it for the first time. From flat the battery will take approx 4 hours to fully charge.

Your Venturer battery will have some charge when you first receive it, but even if you decide not to fully charge it before first use it is still very important to make sure it is connected to the mains before turning on.

To power on, press and hold the power button until the Venturer logo displays on-screen. It normally take 3-5 seconds before the logo appears. Once the logo is showing you can release your finger from the power button and the laptop will boot up.



How do I detach the screen from the keyboard?

The screen is connected to the keyboard using very strong magnets. To detach (and re-attach) the screen is very simple. 1. With the screen open, hold the keyboard in one hand and the top of the screen in the other hand. 2. Pull upwards on the screen and it will detach from the keyboard. It is best to 'lever' the screen up from one corner as shown below. To re-attach the screen to the keyboard is equally simple. Line up the connector on the keyboard with the holes at the bottom of the screen and the magnets will cause the two parts to 'snap' together.



Which keyboard layout must I choose during setup?

When you setup your Venturer for the first time you will be prompted to choose:
- your region
- your language
- keyboard layout
- your time zone

Each can be set independently to your liking.

Nearly all Venturer models distributed in South Africa come with a US keyboard, and in most cases 'US' is the keyboard layout you should select. However, there are a limited number of units that have a UK keyboard, in which case you must select 'United Kingdom'. If you find that the screen is not displaying the correct letter, number or symbol when typing on the keyboard, you have most likely got the wrong keyboard language selected.

The region and time zone will be set to 'South Africa' and the app language can be set to your preference. In order to distinguish between a US keyboard layout and a UK keyboard layout, please check the following:
US keyboard: the [2] key has the [@] sign on it and the [3] key has the [#] sign on it.
UK keyboard: the [2] key has the ["] sign on it and the [3] key has the [£] sign on it.



Common Queries

What warranty do you offer?

All our brand laptops are provided with a 12-month manufacturer warranty as standard. Renewed products come with a 6-month warranty. If during this time there are any issues due to a manufacturing defect the unit will be repaired or replaced at no charge.

Please note that defects or damage arising from accidents or mis-use are not covered under the warranty. For further information on our spares and repairs service please see the 'Spares, Repairs and Support' section above.



The blue charging light explained

If the battery on your Venturer is completely flat you will find that when you connect the charging cable the blue light (indicating your laptop has begun charging) will not come on immediately. It may take a few minutes for the blue light to activate.

Also, after a few hours and once your laptop has fully charged, you will find the blue light will turn off again.



How do I perform a complete factory reset? (Windows devices only)

There are a number of reasons you may wish to perform a complete factory reset of your Venturer 2-in-1 Windows laptop - you may wish to gift the unit to a friend/relative and you don't want to have your personal details left on there, or perhaps you have picked up a virus and the computer is behaving strangely, or maybe you just feel like a fresh start! Whatever the reason, please follow the steps below to perform a factory reset. Just remember - when performing a factory reset all your personal documents, musics, photos and other files will be removed. Also, any 3rd party apps you have installed will be deleted. However, the apps that came pre-installed with the device will be restored - such as MS Office Mobile and other Windows 10 apps.

  1. Firstly, make sure the unit is plugged in to mains power and being charged. You don't want to attempt a factory reset with the unit running on battery.
  2. Starting with the unit switched off, press and hold the power button until the Venturer logo appears (this normally takes 4-5 secs).
  3. As soon as the logo appears PRESS and HOLD the 'Fn' key and, at the same time, REPEATEDLY TAP the 'F9' key (the location of these keys on the keyboard is shown in the image below).
  4. Once this key command has been successful, you will see the words 'Please wait' next to the Venturer logo. Once you see this message you can stop pressing the keys and wait a few moments.
  5. After a short while you will be presented with a blue screen. Select the 'Troubleshoot' option.
  6. Then select ‘Reset this PC’ and follow the prompts from there.
  7. At some point during the reset process you may see this screen...
  8. ...if you do, you must press the Escape key (top left button on the keyboard) or press 'Volume down' button (found on the back of the tablet) to continue.
  9. After this, the reset will complete and you will be presented with a blue screen where you can choose your language preference.
  10. Select your language and begin a fresh setup.



What are my options to expand the storage?

Most of our devices come with an internal storage of 32GB or 64GB, which is ample for running the operating system and storing documents, photos, music, videos and other files. However, depending on your needs, you may wish to expand the storage on your Venturer.

All our devices come with a microSD card slot, into which you can put a microSD card to supplement the on-board storage. All our models accept cards up to a maximum of 64GB or 128GB capacity. Please check our shop for microSD card options.

In addition to the microSD card slot, there is also a USB port into which you can plug a USB Flash Drive. There is no size limit on the Flash Drives that can be accepted but keep in mind that some USB External Drives require an external power source to work properly. Again, please check our shop for USB Flash Drives we offer.



Can I upgrade the processor, the RAM or the storage of my Venturer?

Because the processor, the RAM and the Hard Drive are all built in to the motherboard, they are not removable and therefore cannot be upgraded.

The storage capacity can be supplemented by using the microSD card slot or by plugging a USB Flash Drive/Stick in to the USB port.



Shop Questions

Is it safe to buy through the Venturer SA online shop?

Absolutely safe. Our website is protected by an SSL/TLS that lets our visitors navigate our website and submit information securely via HTTPS. Hyper Text Transfer Protocol Secure (HTTPS) is the secure protocol through which your browser communicates with sites. When using HTTP sites, any data that is transferred can potentially be accessed or manipulated by attackers. However, when using HTTPS sites, data is encrypted and authenticated and therefore secured. Furthermore, all our online payments are handled by PayFast, South Africa's industry-leading online payments solutions provider. What is PayFast?



How do you handle the shipping of my order?

All our orders are handled by a reputable and professional courier service provider - The Courier Guy.

All models of laptops & tablets are delivered FREE of charge. If you are ordering accessories only there is a flat fee of R100 per order. Any order over R2,000 in value is delivered FREE of charge.

From dispatch to arrival at your door normally takes 2-4 working days. We do not send to PO Boxes, we can only send to a physical address and somebody must be available to sign for the package. Once your order has been dispatched you will receive a tracking number via email and you can track the progress of your delivery here.

Delivery is normally only offered within South Africa. If you have a specific need for delivery outside of South Africa please contact us to discuss your requirements. Sorry, we do not allow for the collection of orders.



What if I'm not happy with my purchase, do you have a Returns Policy?

Yes, we certainly do! We want you to be very happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair / replace it, or refund you, subject to the terms below. This Policy forms part of our Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way. Preparing your products for a return
To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;

  • package your products safely and securely for protection during transit;
  • clearly mark your return reference number on the outside of the parcel; and
  • include all accessories and parts that were sold with the product.
Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether. 1. Unwanted products
You can return an unwanted product to us at no charge, provided:
  • it is undamaged and unused, with the original labels and stickers still attached;
  • save in relation to preowned / used products, it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
  • it is not missing any accessories or parts;
  • you can request a return within 14 days of delivery to you of the unwanted product. After 14 days, you can only return a product if it is defective.
We will collect the product from you at no charge. Once we have inspected the product and validated your return, we will refund you within 7 days of the return. Want to exchange?
In such a case, we will collect the product from you and deliver the requested product to you at no charge. If such variation is not available, we will refund you within 7 days of the return. We are entitled to inspect the product to validate your return. Not what you ordered?
If we accidentally deliver the wrong product to you, or if the product is not as described on our Website, please notify us and we will collect the product from you at no charge. If the product is missing any accessories or parts, you will need to follow the process set out in section 2 below. Once we have inspected the product and validated your return, we will, at your choice, deliver the correct product to you as soon as possible (if the correct product is available); or we will refund you within 7 days of the return. 2. Products damaged on delivery
Should a product be damaged or missing any parts or accessories at the time of delivery, please notify us within 7 days of such delivery. We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible / we have the same product in stock to use as a replacement) or we will refund you within 7 days of the return. 3. Defective products
We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects. What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. The following will NOT be regarded as defects and will not entitle you to a return under this section 3:
  • faults resulting from normal wear and tear;
  • damage arising from negligence, user abuse or incorrect usage of the product;
  • damage arising from electrical surges or sea air corrosion;
  • damage arising from a failure to adequately care for the product;
  • damage arising from unauthorized alterations to the product;
  • where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you; and
  • in relation to preowned/used products, signs of handling and/or repackaging.
Standard Warranty If you have received a product which turns out to be defective or otherwise of poor quality, please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 12 months after delivery / collection of the product. You can do so by contacting us and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair is possible / we have the same product in stock to use as a replacement) or refund you if that is your preference. 4. Charges and refunds
If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and parts and only to credit or refund you in respect of the returned item. If you return a product that does not comply with this Policy, you may be liable to reimburse us for the cost of collecting the product from you and the cost of having the product returned to you.



Where can I see your products in a shop?

Sorry, you can't as we are online only. But please shop with confidence, safe in the knowledge that if you aren't completely happy with your purchase, you can always return it. Please see details of our Returns Policy below.



Spares, Repairs & Support

Where can I find 'drivers' for my Venturer? (Windows units only)

Almost all issues related to powering on, battery, graphics, audio, touch panel, wi-fi, bluetooth or g-sensor (i.e. screen orientation) are as a result of a Windows 10 software update, which can sometimes break compatibility with the hardware. This can normally be fixed by uninstalling and then re-installing the latest drivers. Please contact us with details of your Venturer model and we can provide the required drivers to you.



I've broken the screen, can it be repaired?

Yes we can do screen repairs. The costs involved are as follows:

  1. New screen* - R599 (BravoWin, Saturn & Neptune models) or R1,199 (EliteWin models)
  2. Technical labour - R250 (fixed fee)
  3. Courier fee to collect the broken unit and return the repaired unit - normally R150 each way (subject to your location in South Africa)
If you would like to proceed with a screen repair please contact us to provide:
  • your name, address and telephone number (for the courier to collect)
  • confirmation of your model of Venturer (if you're unsure which model you have, please check just describe it e.g. size, colour etc.)
  • your email address for us to send the pro forma invoice**
Please note the following: * unfortunately we are not able to provide screen repairs for the PrimePro 12T model. Because of the HD screen costs, a repair is not economical feasible.
** we will require pre-payment for screen repairs before we send the courier to collect.



Do you stock spare parts?

We normally stock spare magnetic keyboards (for all models) and the 2-pin power adapters. In the unlikely event that either of these components are faulty, we can normally arrange a quick replacement. Please contact us for further assistance.



My laptop won't turn on, what can I do?

  1. First of all, please make sure that your laptop is on charge and leave it for 15-20 minutes. If the laptop battery is below 5% then the unit will not power on, so you need to make sure you have sufficient charge.
  2. After giving it sufficient charging time please press and hold the power button for a few seconds (normally 5 seconds) until the Venturer logo appears on screen. After the logo appears you can release your finger and the unit should boot up normally.
  3. If the logo does not appear after a few seconds, please continue to hold the power button for approx 15 seconds. Wait a further 15 seconds and try powering on again.
  4. If the unit still does not come on, please unplug the power cable and repeat the steps described in Step 3.
  5. Finally, if the laptop still does not come on, please contact us and we will assist you. If the laptop is faulty and under warranty then we will repair or replace the unit at no charge to you. For further information on our warranty please see here.
My screen comes on (i.e. it lights up), but it's black and not showing any picture In this case, this is most likely a faulty screen and can normally be repaired. Please get in touch with us so we can assist you.



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EXCLUSIVELY DISTRIBUTED IN SOUTH AFRICA BY INCLUSIVE SOLUTIONS.